mBox FAQs

Most Frequently Asked Questions

General Questions

Pricing/Billing

Account Settings

  • How do I log into my account?

    • To login to your mBox™ powered by eFax® account, please click HERE.

    Enter your mBox™ powered by eFax® Login (international access code and area code first) and PIN in the space provided. For example:

    • To login using the UK number +44 (0)20 7555 1234, you would enter 442075551234.
    • To login using the US/Canada number +1 323 555 1234, you would enter 13235551234.
    • To login using the Australian number +61 (0)2 7010 1111, you would enter 61270101111.

  • I cannot log into my account.

    • To retrieve a forgotten mBox™ powered by eFax® Login and/or PIN, please click HERE and enter the information requested.

    Your login information will be sent to your email address.

  • How can I change my PIN?

    • To change your PIN, login to your account and go to Profile. Click Change PIN.

  • How do I change the email address on my account?

    • There are three places you can update your email address:

    • Contact email address — Any updates concerning your account will be sent to this email address. To change the contact email address, login to your mBox™ powered by eFax® account and click Profile.
    • Inbound email address(es) — You can receive faxes simultaneously at up to 5 email addresses. To update your inbound email address(es), login to your account and go to Preferences. Then select the Receive Options tab.
    • Send email address(es) — You can send from up to 5 email addresses. To update your send email address(es), login to your account and go to Preferences. Then select the Send Options tab.

  • How do I change my billing information?

    • To update your billing information, login to your account and click on Billing.

Receiving Faxes

  • How do I know when someone sends me a fax message?

    • When someone sends you a fax, the message is delivered to the email address on your account.

    • Faxes will come from the email address message@inbound.efax.com.
    • The subject line of your email will be "Fax Received From (Fax Number)".

    Faxes are also delivered to the eFax Message Center. Faxes are received and stored for up to two years or until you delete them. To access the eFax Message Center, login to your eFax account and click on the eFax Message Center link.

  • How do I access my faxes?

    • As an mBox™ Plus customer, you have the option of accessing your messages in two ways. You can view your faxes through your email or you can login to your mBox™ Plus account and retrieve your faxes through the eFax Message Center.

    To access faxes through your email:

    • Login to your email account.
    • Open the email message from inbound@mail.efax.com.
    • Open the attached file.

    To access faxes through eFax Message Center:

    • Login to your eFax account.
    • Click on eFax Message Center.
    • To open a fax, double-click on the Subject.
    • Open the fax attachment by clicking on the File Name at the bottom of the screen.
    • Once the fax attachment is open, you can click the Download button and save the fax to your computer.

    NOTE: Faxes received in .EFX format can only be opened with eFax Messenger Software. To download eFax Messenger, please visit the download page. If you would like to receive your faxes in .PDF or .TIF, please click HERE for further details.

  • Where can I download eFax Messenger?

    • To download eFax Messenger, please visit the download page.

  • What file format will faxes be delivered in?

    • You can choose to have faxes delivered in one of three different file formats:

    • PDF, which can be viewed with the Adobe Acrobat Reader software.
    • EFX, which can be viewed through your eFax Messenger software.
    • TIFF, which supports multi-page images and can be opened in many programs, including Imaging (the default Windows TIFF viewer) and eFax Messenger.

    To change the your fax file format:

    • Login to your mBox™ powered by eFax® account.
    • Click on Preferences.
    • Click the Fax Options tab.
    • From the Fax File Format drop-down menu choose the format in which to receive faxes: EFX, TIF, or PDF.
    • Click Update.

    NOTE: This change will only affect faxes received after the new file format is selected. Faxes received prior to this change will remain unchanged.

  • How do I open my faxes on a Mac computer?

    • You can open your faxes two ways:

    • Click on the attachment in the email message from mBox™ powered by eFax® and your faxes should open automatically in Preview.
    • Log in to your account, click Message Center and you will be able to view all of your faxes received within the last two years. You can Read your faxes, Save them or forward them to a separate email address(es). When you open the file attachment, preview will automatically open.

  • How can someone outside of my country send me a fax?

    • If someone outside of the country would like to send you a fax, they will need to dial your mBox™ powered by eFax® number using the standard methods for international dialing from their country.

    For example, if you have a UK mBox™ powered by eFax® number, the person faxing you needs to drop the local dialing code "0" and they need to add the country code "44".

    The number (0)20 7555 1234 would become +442075551234.

    To obtain a list of international dialing codes, please click HERE

  • Can anyone send me a fax or must they be mBoxTM powered by eFax® subscribers?

    • Your eFax number works just like any regular fax number. Potential senders do not need to be mBox™ powered by eFax® subscribers. Anyone can send a fax to your mBox™ powered by eFax® Number.

Sending Faxes

  • How can I send fax messages?

    • Faxes can be sent from an mBox™ Plus account using any one of the following methods:

    • Send faxes through your email
    • Send faxes through the mBox™ powered by eFax® Website
    • Send faxes through eFax Messenger

    NOTE: An mBox™ Plus account is required for sending faxes.

  • How do I send a fax through my email?

    • To send a fax through your email, please follow the directions below:

    • Open an outgoing email message.
    • In the To: field, enter the recipients Fax Number followed by @efaxsend.com. For example:

      To send to the UK number +44 (0)20 7555 1234, you would enter 442075551234@efaxsend.com, where (44) equals the Country Code, (207) the Area Code, and (5551234) equals the fax number.

      To send to the US/Canada number +1 323 555 1234, you would enter 13235551234@efaxsend.com, where (1) equals the Country Code, (323) the Area Code, and (5551234) equals the fax number.

      To send to Australia number +61 (0)2 7010 1111, you would enter 61270101111@efaxsend.com, where(61) equals the Country Code, (2) the Area Code, and (70101111) equals the fax number.

      For a complete list of Country Codes, please click HERE.

    • Attach the file(s) you would like to send to the outgoing email message (maximum 10).
    • The body of the email works as your cover page. If you would like to include a cover page, please enter the text in the body of the email message.
    • Click Send.

  • How do I send a fax from the web?

    • To send a fax from the web:

    • Login to your mBox™ powered by eFax® account.
    • Click Send A Fax.
    • Select the Country Code of the number you would like to send to.

    For a complete list of country codes please click HERE

    • Enter the Fax Number of the recipient.
    • Enter the Name and Company of the recipient.

      NOTE: When sending through mBox™ powered by eFax®, it is not necessary to include the "0" before the fax number. For example, if you wanted to send a fax to the UK number (0) 20 7555 1234, you would select the UK (44) from the Country Code list and type the number 2075551234 in the Fax Number field.

    • Type the Subject and your Cover Page message in the fields provided.
    • Next, select the document(s) you would like to send (maximum 5). Click Browse to find the file(s).
    • Click Send when the form is complete.

  • How do I send a fax through eFax Messenger?

    • To send a fax through eFax Messenger:

    1. Locate the Compose Fax icon on your desktop.
    2. Double-click the icon to open the Compose Fax window.
    3. When the Compose Fax window appears, enter the recipient’s contact information, such as their Name and their Company, if applicable.
    4. Enter the destination Fax Number. Verify the proper Country Code is selected.
    5. Click on the Add button to include the person in the list of recipients.
    6. Repeat steps 3, 4, and 5 for each additional recipient, if any.
    7. If you would like to send a cover page with your document, enter the Subject and Message in the fields provided.
    8. Select the document(s) you would like to send. In the Attachments field, click the Attach button at the bottom of the screen to locate the files you would like to upload (maximum 5).
    9. Click Send Fax.

  • How can I make sure the faxes I sent were successful?

    • When you send a fax, a Send Confirmation Receipt will be sent to your email address confirming transmission. Additionally, you may also log in and view the send activity log online.

    To view activity online:

    • Login to your mBox™ powered by eFax® Account
    • Choose Activity Logs from the menu on the right
    • Send Activity Logs are displayed by default. If you wish to view Received Fax Logs, click the Receive Logs tab.

  • Can I resend a fax?

    • If you sent the fax through your email, the outgoing message should be saved in your Sent Items. You can resend it using your email client's native sending options.

    To resend a fax through eFax Messenger 4.0 or higher:

    • Open eFax Messenger and click the link that says Sent Faxes.
    • Select the fax you would like to resend and Double-Click to open.
    • Click the Resend Fax button on the eFax Messenger toolbar at the top of the screen. The compose fax window will appear. You can Add new recipients, Edit or Remove former recipients, or Attach new files at this time.
    • When you have completed your new fax, click the Send Fax button on the eFax toolbar.

    Faxes sent from the web cannot be resent.

  • What countries can I send faxes to?

    • Please see below for a list of countries you can send faxes to using your mBox™ powered by eFax® account.

    Country Country Code
    Afghanistan 93
    Albania 355
    Algeria 213
    American Samoa 684
    Andorra 376
    Angola 244
    Anguilla 1-264
    Antarctica 672
    Antigua 1-268
    Argentina 54
    Armenia 374
    Aruba 297
    Ascension 247
    Australia 61
    Australian External Territories 672
    Austria 43
    Azerbaijan 994
    Bahamas 1-242
    Bahrain 973
    Bangladesh 880
    Barbados 1-246
    Barbuda 1-268
    Belarus 375
    Belgium 32
    Belize 501
    Benin 229
    Bermuda 1-441
    Bhutan 975
    Bolivia 591
    Bosnia & Herzegovina 387
    Botswana 267
    Brazil 55
    British Virgin Islands 1-284
    Brunei Darussalam 673
    Bulgaria 359
    Burkina Faso 226
    Burundi 257
    Cambodia 855
    Cameroon 237
    Canada 1
    Cape Verde Islands 238
    Cayman Islands 1-345
    Central African Republic 236
    Chad 235
    Chatham Island (New Zealand) 64
    Chile 56
    China (PRC) 86
    Christmas Island 53 (08 from Australia)
    Cocos-Keeling Islands 61
    Colombia 57
    Comoros 269
    Congo 242
    Congo, Dem. Rep. of
    (former Zaire)    		 243
    Cook Islands 682
    Costa Rica 506
    Côte d'Ivoire (Ivory Coast) 225
    Croatia 385
    Cuba 53
    Cuba (Guantanamo Bay) 5399
    Curaçao 599
    Cyprus 357
    Czech Republic 420
    Denmark 45
    Diego Garcia 246
    Djibouti 253
    Dominica 1-767
    Dominican Republic 1-809
    East Timor 670
    Easter Island 56
    Ecuador 593
    Egypt 20
    El Salvador 503
    Equatorial Guinea 240
    Eritrea 291
    Estonia 372
    Ethiopia 251
    Falkland Islands (Malvinas) 500
    Faroe Islands 298
    Fiji Islands 679
    Finland 358
    France 33
    French Antilles 596
    French Guiana 594
    French Polynesia 689
    Gabonese Republic 241
    Gambia 220
    Georgia 995
    Germany 49
    Ghana 233
    Gibraltar 350
    Greece 30
    Greenland 299
    Grenada 1-473
    Guadeloupe 590
    Guam 1-671
    Guantanamo Bay 5399
    Guatemala 502
    Guinea-Bissau 245
    Guinea 224
    Guyana 592
    Haiti 509
    Honduras 504
    Hong Kong 852
    Hungary 36
    Iceland 354
    India 91
    Indonesia 62
    Iran 98
    Iraq 964
    Ireland 353
    Israel 972
    Italy 39
    Jamaica 1-876
    Japan 81
    Jordan 962
    Kazakhstan 7
    Kenya 254
    Kiribati 686
    Korea (North) 850
    Korea (South) 82
    Kuwait 965
    Kyrgyz Republic 996
    Laos 856
    Latvia 371
    Lebanon 961
    Lesotho 266
    Liberia 231
    Libya 218
    Liechtenstein 423
    Lithuania 370
    Luxembourg 352
    Macao 853
    Macedonia
    (Former Yugoslav Rep of.)    		 389
    Madagascar 261
    Malawi 265
    Malaysia 60
    Maldives 960
    Mali Republic 223
    Malta 356
    Marshall Islands 692
    Martinique 596
    Mauritania 222
    Mauritius 230
    Mayotte Island 269
    Mexico 52
    Micronesia, (Federal States of) 691
    Midway Island 1-808
    Moldova 373
    Monaco 377
    Mongolia 976
    Montserrat 1-664
    Morocco 212
    Mozambique 258
    Myanmar 95
    Namibia 264
    Nauru 674
    Nepal 977
    Netherlands 31
    Netherlands Antilles 599
    Nevis 1-869
    New Caledonia 687
    New Zealand 64
    Nicaragua 505
    Niger 227
    Nigeria 234
    Niue 683
    Norfolk Island 672
    Northern Marianas Islands (Saipan, Rota, & Tinian) 1-670
    Norway 47
    Oman 968
    Pakistan 92
    Palau 680
    Palestinian Settlements 970
    Panama 507
    Papua New Guinea 675
    Paraguay 595
    Peru 51
    Philippines 63
    Poland 48
    Portugal 351
    Puerto Rico 1-787 or 1-939
    Qatar 974
    Réunion Island 262
    Romania 40
    Russia 7
    Rwandese Republic 250
    St. Helena 290
    St. Kitts/Nevis 1-869
    St. Lucia 1-758
    St. Pierre & Miquelon 508
    St. Vincent & Grenadines 1-784
    San Marino 378
    São Tomé and Principe 239
    Saudi Arabia 966
    Senegal 221
    Serbia and Montenegro 381
    Seychelles Republic 248
    Sierra Leone 232
    Singapore 65
    Slovak Republic 421
    Slovenia 386
    Solomon Islands 677
    Somali Democratic Republic 252
    South Africa 27
    Spain 34
    Sri Lanka 94
    Sudan 249
    Suriname 597
    Swaziland 268
    Sweden 46
    Switzerland 41
    Syria 963
    Taiwan 886
    Tajikistan 992
    Tanzania 255
    Thailand 66
    Togolese Republic 228
    Tokelau 690
    Tonga Islands 676
    Trinidad & Tobago 1-868
    Tunisia 216
    Turkey 90
    Turkmenistan 993
    Turks and Caicos Islands 1-649
    Tuvalu 688
    Uganda 256
    Ukraine 380
    United Arab Emirates 971
    United Kingdom 44
    United States of America 1
    US Virgin Islands 1-340
    Uruguay 598
    Uzbekistan 998
    Vanuatu 678
    Vatican City 39 and 379
    Venezuela 58
    Vietnam 84
    Wake Island 808
    Wallis and Futuna Islands 681
    Western Samoa 685
    Yemen 967
    Zambia 260
    Zanzibar 255
    Zimbabwe 263

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