When you research online fax services you will discover many of them advertise a free fax service. Some services show that there is a free trial period. During the trial period you should be able to use all of the features of the service to determine if the features are truly helping you save time and money.
With mBox™ your free trial period lets you use experience the ease of use of sending, receiving, and even use the features of unlimited online fax storage. Every feature you will experience with the paid service you can use for free to determine if it is the best fit for your business.
As you research you will also find that some are advertising that the service is totally “free”. With a fax still traveling over a phone line at some point in the transmission of data there isn’t a service that is 100% free. There is still a cost to even a “free fax” service and understanding where the costs are incurred and the fax rates will help you to decide which service is best for you.
Services that have a base monthly free provide you with a set of pages that you can send and receive. Online fax providers, such as mBox™ have a lower monthly fee and that provides you with the opportunity of sending up to 20 pages (depending on duration*) and receiving up to 130 faxes monthly.
Once you are over your specified volume of pages for a given period you will then be charge per page.
The per page fax costs vary per service provider; evaluate each one based on your fax needs. For example for mBox™ customers consider fax rates that can be as low as .10.
Some service providers can state they have a free fax service and then charge upwards of .99 per page. Carefully look at the volume of pages you are allowed monthly and then the per page costs to ensure you match the right service to your business goals.
Some services that offer a free service are recommending a 1-90 number as your fax line. Using a 1-90 fax number means that the person sending you a fax will receive a charge. Charges can vary from .40 a minute to much higher. Just imagine trying to acquire a customer and then they receive a charge for sending in their information! While a 1-90 number could be free to you, your prospective customers might not want to pay each time they send you a fax.
The Telecommunications Industry Ombudsman (TIO) is an independent agency that helps in dealing with complaints in regards to these types of premium numbers. Before sending a fax over a 1-90 number evaluate the documentation that they provide to see if it is a fit for your business.
*Rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) may apply to all charges depending on your country of residence.